Support
The machine is half of it. The support is the other half.
Parts, maintenance intervals, operator questions, shipping damage — this page should tell a buyer exactly how you handle each of those. Replace the copy with your real commitments.
Spare parts
Filters, seals, pins, undercarriage and hydraulic components. Send the model and serial number and we quote the part with current stock status.
- Parts list by machine model
- Consolidated shipments
Service & maintenance
Commissioning guidance, maintenance schedules and troubleshooting — by video call or with a technician on site where available.
- Delivery inspection checklist
- Operator handover notes
Export & logistics
Container or break-bulk loading, lashing plan, and the documents the destination customs broker will ask for.
- Invoice, packing list, CO / FORM
- Loading photos before departure
Frequent questions
What is the usual lead time for a machine?
Replace with your real lead times per product line, and mention what changes the estimate: attachments, paint, or destination.
Do you supply parts for machines bought elsewhere?
Answer with the model ranges you can still source parts for, and what you need from the buyer (model, serial number, photos).
Which payment and shipping terms do you work with?
List the Incoterms you quote, the currencies you accept and the deposit you require.
Can you send an inspection video before shipment?
Yes / no, and who arranges it. Buyers ask this often, so answer it plainly.